Privacy Policy

Lorven Buyers Agency explains in this Privacy Policy how we collect, hold, use and disclose personal information. This policy applies to information gathered through our website, enquiry and inspection forms, email, telephone and selected third party sources.

Meaning of Personal Information

Personal Information has the meaning set out in the Privacy Act 1988 (Cth). In practical terms, it includes details that identify you or make you reasonably identifiable, such as your name, address, telephone number, email address and professional details.

What we collect

• Contact details including name, address, email and phone number
• Property preferences such as budget, location and features
• Information relevant to a purchase search or negotiation
• Payment and billing details when required for our services
• Records of properties purchased or assessed with our assistance
• Information supplied when you subscribe to updates or complete forms

How we collect information

We usually collect information directly from you when you contact us, complete forms on our website, meet with our team or communicate by phone or email. We may also obtain information from publicly available property records, professional referrers and service providers engaged to support a transaction.

If you choose not to provide information

If we cannot collect required information, we may be unable to supply the full scope of our services, provide tailored property opportunities, or enable access to certain website features.

How we use information

• To search for, assess and negotiate property purchases on your behalf
• To respond to enquiries and provide updates that match your interests
• To meet obligations under Australian laws and industry standards
• To maintain accurate internal records and improve client services
• For service improvement, planning, quality assurance and training
• For permitted marketing about our services, unless you opt out

We only use Personal Information for the purposes described above or for a related purpose that you would reasonably expect. If we wish to use it for any other purpose, we will seek your consent where required.

Direct marketing

We may send you property insights and service updates that we believe are relevant. You can opt out at any time using the instructions in our communications or by contacting us. We comply with applicable marketing and spam laws.

Website, cookies and analytics

When you visit our website we may use cookies and similar technologies to recognise your device, measure traffic and improve your experience. Cookies do not identify you personally but they help us understand how the site is used. You can disable cookies in your browser settings, noting that some features may not function as intended.

Our website may reference third party content. We are not responsible for the privacy practices of other websites or platforms.

Dealing with us anonymously

You may interact with us anonymously or under a pseudonym where lawful and practicable, for example browsing our website. Identification is required for most advisory and transaction services.

Disclosure of Personal Information

We may disclose Personal Information to the following parties when reasonably necessary for the purposes set out in this policy:

• Vendors, their representatives and other stakeholders involved in a property search or transaction
• Professional advisers such as solicitors, accountants and valuers
• Technology, data hosting and customer support providers
• Financial institutions and trades or consultants engaged for a transaction
• Government agencies, regulators and law enforcement where required by law

We do not sell Personal Information.

Overseas disclosure

Some service providers may operate outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure the recipient handles Personal Information in accordance with Australian privacy standards.

Security and retention

We take reasonable steps to safeguard Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure. When information is no longer required, we will de-identify or securely destroy it subject to legal and record-keeping obligations.

No method of electronic transmission or storage is completely secure. We maintain appropriate controls but cannot guarantee absolute security.

Access and correction

You may request access to the Personal Information we hold about you and request corrections if it is inaccurate, out of date, incomplete or misleading. We will respond within a reasonable time and usually within thirty days.

How to contact us

Complaints

If you have a privacy complaint, contact us using the details above. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner

GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be published on our website.

Last updated: 27 August 2025